FAQs
FREQUENTLY ASKED QUESTIONS
The sewer pipe between your house and the city connection can unexpectedly plug up. If this happens, nothing will drain from your house to the city, and everything will back up into your basement. The Preventative Maintenance Program (PMP) is highly recommended to avoid this potentially disastrous situation.
The Preventative Maintenance Program is a plan intended to keep sewage in the sewer and not on your basement floor. We call you! No need to set your own reminders. The sewer will be cleaned on a routine basis. Along with the peace of mind of having a clean and flowing sewer, your wallet will thank too as savings are affiliated with the program.
After the initial sewer cleaning, a discussion can take place about enrollment.
You can opt out at any point, as this is a complimentary program. However, any service after cancelling would be full price.
Technology has been made available to visually inspect pipes. Typically, if a problem is encountered while performing a cleaning service, a camera is necessary to properly evaluate. Also, it is always beneficial to have an exact distance (footage) to the city sewer connection. Which the camera inspection can provide.
Yes, weeping tile can be inspected and line located.
Line Locating is a service that can provide pinpoint markings on the floor of where the camera currently is in the pipe.
Line Locating is important when new plumbing is being added or if there is a break in the pipe. Most times, insurance companies and/or the city need to see proof before proceeding.